Effortless Fashion, Prompt Delivery
At Omnigenix Technologies Private Limited (“we,” “our,” “us”), the owners of shoplooms, we take pride in offering a refined shopping experience for our valued Indian users (“you,” “your”). Every order is handled with care to ensure it reaches you in perfect condition and within the promised timeframe. This policy outlines the essential shipping and delivery guidelines for purchases made on our website. By placing an order, you acknowledge and agree to these terms. From selecting your perfect ensemble to receiving it at your doorstep, we ensure a smooth and dependable process.
Nationwide Delivery: Fashion Within Reach
- We deliver across India, ensuring style reaches you wherever you are.
- International shipping is currently unavailable, but we are working towards expanding our reach.
- Whether you reside in a bustling city or a quiet town, your favorite collections are just a click away.
- Our delivery network is constantly evolving to make fashion accessible in more locations.
- Stay informed about our latest shipping coverage and service enhancements through our website.
- We partner with reliable couriers to guarantee safe and timely deliveries.
Order Processing: Preparing Your Package
Once an order is placed, it moves to the processing stage, which typically requires 1-2 business days from confirmation. Our team carefully prepares and packages each item to ensure it arrives in impeccable condition. Processing times do not include weekends or public holidays, so keep this in mind while placing your order. Once your package is ready, you’ll receive an email notification. Stay connected to your inbox for updates, as we strive to get your order to you as quickly as possible.
Delivery Timelines: When to Expect Your Order
- Standard shipping generally takes 3-8 business days, depending on your location.
- We collaborate with reputable courier services to maintain timely and secure deliveries.
- While we aim to dispatch orders promptly, occasional delays may occur due to unforeseen circumstances.
- If your order is delayed, our customer service team is available to assist you.
- Ensuring a smooth and timely delivery is our top priority, and we are committed to keeping you updated.
Missed Deliveries & Re-Delivery Guidelines
Should a delivery attempt fail due to an incorrect address or unavailability, the courier will make up to two additional attempts. If all attempts are unsuccessful, the package may be returned to our warehouse. Customers can request a re-delivery, though additional shipping charges may apply. To avoid such situations, please ensure that someone is available to receive the package at the provided address. If you foresee difficulties in receiving your order, reach out to our customer support team for guidance.
Lost or Damaged Shipments: Ensuring Your Peace of Mind
- If your order arrives damaged, notify our support team within 48 hours with images for verification.
- After assessment, we will arrange for a replacement or process a refund if necessary.
- In case of a lost shipment, we coordinate with our courier partners to investigate and resolve the matter.
- Every order is packed meticulously to minimize the risk of damage during transit.
- Your satisfaction is our priority, and we are committed to providing a reliable and worry-free shopping experience.
Special Handling for Select Items
Certain products, such as fragile, oversized, or high-value pieces, require extra care during transit. These items may have specific shipping guidelines, which will be clearly mentioned on the product pages. We encourage you to review these details before placing your order to ensure a hassle-free experience. Our logistics team takes additional precautions when packaging such products to maintain their pristine condition upon arrival. If you have any concerns regarding special handling, our customer service team is available to assist you.
Need Help? We're Just a Message Away
- Have shipping-related questions? Our support team is here to help.
- Reach out to us at omnigenixtechnologiespvtltd@gmail.com and we’ll respond at the earliest.
- When it comes to addressing your concerns, we are dedicated to assisting you.
- Your trust is invaluable, and we strive to make your shopping experience seamless and satisfying.
- Thank you for choosing shoplooms! We look forward to bringing elegance and sophistication straight to your doorstep.
