At Omnigenix Technologies Private Limited (“we,” “our,” “us”), the proud owners of shoplooms, we are committed to exceeding user (“you” or “your”) expectations. While we strive to bring you impeccable fashion, we understand that sometimes an item may not be the perfect fit. Our return process is designed to be straightforward and convenient, ensuring a smooth resolution for any concerns. If you receive a defective or damaged product, we sincerely apologize and are here to assist you. To request a return or exchange, please reach out to our customer support team within 48 hours of receiving your order. If you have received an incorrect item, notify us immediately, and we will arrange a return or replacement at the earliest. To be eligible for a return, products must be unused, unaltered, and returned with original packaging, tags, labels, and invoices intact.
For hygiene and personalization reasons, certain items are not eligible for returns. Undergarments, socks, and swimwear cannot be returned due to health and safety considerations. Additionally, any item labeled as a final sale or purchased at clearance prices or under promotional discounts is non-returnable. Customized or monogrammed products cannot be exchanged or returned unless they arrive damaged or defective. Any item that has been worn, washed, or altered in any way will not qualify for a return. To avoid any confusion, please review product details before making a purchase, as some items may be clearly marked as “non-returnable.”
If an incorrect item was shipped due to our mistake, we take full responsibility for the return shipping costs. However, if the return is due to a change of preference, the shipping charges will need to be covered by the customer. We highly recommend choosing a trusted courier service to ensure the safe return of your package. In cases where an item arrives defective or damaged, we will provide detailed instructions for returning it at no extra cost. Our objective is to keep the return process transparent and fair for all customers.
Once we receive and inspect your returned item, the refund will be processed through your original payment method. Our team works diligently to ensure refunds are issued within 5-7 business days, ensuring a smooth and timely transaction. You will receive a confirmation email as soon as the refund is completed. We believe in a straightforward and hassle-free refund process, giving you the confidence to shop without concerns. Should you require any further assistance, our customer support team is always available to help.