Refined Choices, Flexible Cancellations 

Omnigenix Technologies Private Limited (“we,” “our,” “us”) is responsible for managing shoplooms and our goal is always to provide the best experience for our users (“you,” “your”). We understand that style decisions require thought, and sometimes, plans change. If you wish to cancel an order, we encourage swift action before it moves into processing. Once an order is prepared for dispatch, cancellation may no longer be possible. Our team is dedicated to assisting you, ensuring that your shopping journey remains smooth and effortless. Should you have any queries, reach out to our support team for further assistance. 

When Can You Cancel an Order? 

• Cancellation is available before an order moves into the preparation phase. 
• Once an order is finalized for dispatch, cancellation requests may not be accommodated. 
• If cancellation is successful, any applicable refund will be processed according to the original payment method. 
• Personalized or customized pieces may not be eligible for cancellation due to their exclusive nature. 
• Orders placed using promotional offers or discounts may have specific cancellation conditions. 
• If an order cannot be canceled, alternative solutions may be explored based on the circumstances. 
• Our team is here to assist with queries regarding cancellations and available options. 

Processing Cancellations and Refunds 

Each cancellation request is reviewed promptly to ensure a swift resolution. If the order qualifies for cancellation, a refund will be initiated through the original payment method. Refund timelines may vary depending on financial institutions and transaction processes. We strive to process refunds efficiently while keeping you informed. For updates on your cancellation request, feel free to connect with our customer care team. 

Orders That Cannot Be Canceled 

• Orders that have already entered the dispatch process may not be canceled. 
• Exclusive, limited-edition, or custom-made pieces may not be eligible for cancellation. 
• Orders placed using specific promotional offers or gift cards may have cancellation restrictions. 
• Once an order is successfully canceled, reinstating it may not be possible, requiring a fresh purchase. 
• Any request beyond the eligible cancellation window may not be accommodated. 
• We encourage reviewing your selections carefully before finalizing your purchase. 
• For further clarification, our support team is available to assist with inquiries. 

Revising or Modifying Orders 

We understand that style preferences may evolve, and you may wish to make changes. While order modifications are not guaranteed, we encourage reaching out at the earliest for possible adjustments. If an order is already being processed, changes may not be feasible. Our team will explore available options and provide guidance on the next best steps. A new order may be required if modifications cannot be accommodated. 

Policy Updates and Customer Assistance 

Fashion evolves, and so do our policies to better serve you. We may update our cancellation guidelines to reflect best practices and customer needs. Any changes will be made available on this page for transparency. If you have any questions regarding cancellations, our support team is always ready to assist. We recommend reviewing this policy periodically for the most up-to-date information.